Dispatch I
Perth Amboy, NJ Perth Amboy, NJ Full-time Full-time Estimated:
$38.
7K - $49K a year Estimated:
$38.
7K - $49K a year 17 hours ago 17 hours ago 17 hours ago About us:
We are the growing leader in the furniture delivery industry.
With multiple locations throughout the country, our goal is simple:
To provide our clients and customers a 5 Star Delivery Experience.
We are proud of our experienced, dedicated, and professional staff and as our rapid company growth continues we require that we constantly add motivated, enthusiastic individuals committed to providing the same exceptional customer service that is the hallmark of our success.
Our mission is to ensure memories are delivered one piece of furniture at a time, on time, every time.
We are looking for individuals experienced in logistics and transportation to add to our team who will contribute to achieving our mission.
We are looking for individuals experienced in logistics and transportation to add to our team.
This role will be the operation's conductor and support system responsible for maintaining ongoing communication with delivery teams, clients, and customers to address and resolve any problems or obstacles that could interfere with the timely completion of scheduled deliveries.
Key
Responsibilities:
Communicates with sense of urgency with all parties keeping them informed of scheduling or delivery issues, answering questions, responding to requests and identifying and implementing solutions.
Monitors how delivery teams are progressing through their routes and schedules - informs or adjusts as necessary.
Ability to act with flexibility, as a conductor in complex situations while considering multiple variables to reconfigure work.
Advises delivery teams of the proper actions regarding customer, logistics or other problems which could arise and affect scheduled deliveries.
Resolves customer service issues by identifying and explaining the best solution, taking the appropriate action and following up to ensure complete resolution.
Prepares quality reports, load out reports, dispatch logs and tracking logs, and set up of manifests Manages exceptions not limited to late departures or arrivals, breakdowns, in-home service time, NAH, go backs, accidents, product or in-home damages, delivery team illness or injury, HOS, unplanned billing, trends.
Releases teams upon completion for the day.
Documents any issues that arose to alert next-shift personnel and superiors.
Collect POD's.
Researches and provides answers on POD requests.
File daily POD's.
Collects and prepares analytical delivery data for the Hub Manager.
Assists in dispatch as needed.
Performs other related duties as required and assigned.
Requirements:
High School Diploma or equivalent required 1-3 years relevant logistics/dispatch experience collectively considered Ability to establish and maintain effective relationships with employees, contractors, supervisors and the public requiring courtesy, discretion and independent judgment.
Excellent organizational, leadership, communication, and reporting skills High energy and ability to motivate other Routing, dispatch, and warehouse experience (preferred) Knowledge of MS Office and other operational or client systems Ability to safeguard customers' personal information.
Detail-oriented, analytical problem-solver and ability to multi-task in a demanding environment, high-pressure, high-volume environment.
Knowledge of relevant policies, practices and procedures and requirements/standards.
Job Type:
Full-time
Benefits:
Medical Insurance, Paid Time Off and Paid Holidays.
Estimated Salary: $20 to $28 per hour based on qualifications.
$38.
7K - $49K a year Estimated:
$38.
7K - $49K a year 17 hours ago 17 hours ago 17 hours ago About us:
We are the growing leader in the furniture delivery industry.
With multiple locations throughout the country, our goal is simple:
To provide our clients and customers a 5 Star Delivery Experience.
We are proud of our experienced, dedicated, and professional staff and as our rapid company growth continues we require that we constantly add motivated, enthusiastic individuals committed to providing the same exceptional customer service that is the hallmark of our success.
Our mission is to ensure memories are delivered one piece of furniture at a time, on time, every time.
We are looking for individuals experienced in logistics and transportation to add to our team who will contribute to achieving our mission.
We are looking for individuals experienced in logistics and transportation to add to our team.
This role will be the operation's conductor and support system responsible for maintaining ongoing communication with delivery teams, clients, and customers to address and resolve any problems or obstacles that could interfere with the timely completion of scheduled deliveries.
Key
Responsibilities:
Communicates with sense of urgency with all parties keeping them informed of scheduling or delivery issues, answering questions, responding to requests and identifying and implementing solutions.
Monitors how delivery teams are progressing through their routes and schedules - informs or adjusts as necessary.
Ability to act with flexibility, as a conductor in complex situations while considering multiple variables to reconfigure work.
Advises delivery teams of the proper actions regarding customer, logistics or other problems which could arise and affect scheduled deliveries.
Resolves customer service issues by identifying and explaining the best solution, taking the appropriate action and following up to ensure complete resolution.
Prepares quality reports, load out reports, dispatch logs and tracking logs, and set up of manifests Manages exceptions not limited to late departures or arrivals, breakdowns, in-home service time, NAH, go backs, accidents, product or in-home damages, delivery team illness or injury, HOS, unplanned billing, trends.
Releases teams upon completion for the day.
Documents any issues that arose to alert next-shift personnel and superiors.
Collect POD's.
Researches and provides answers on POD requests.
File daily POD's.
Collects and prepares analytical delivery data for the Hub Manager.
Assists in dispatch as needed.
Performs other related duties as required and assigned.
Requirements:
High School Diploma or equivalent required 1-3 years relevant logistics/dispatch experience collectively considered Ability to establish and maintain effective relationships with employees, contractors, supervisors and the public requiring courtesy, discretion and independent judgment.
Excellent organizational, leadership, communication, and reporting skills High energy and ability to motivate other Routing, dispatch, and warehouse experience (preferred) Knowledge of MS Office and other operational or client systems Ability to safeguard customers' personal information.
Detail-oriented, analytical problem-solver and ability to multi-task in a demanding environment, high-pressure, high-volume environment.
Knowledge of relevant policies, practices and procedures and requirements/standards.
Job Type:
Full-time
Benefits:
Medical Insurance, Paid Time Off and Paid Holidays.
Estimated Salary: $20 to $28 per hour based on qualifications.
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